State Farm: Doug Smith at 18280 N US Hwy 41, Lutz

Contacts

• Phone: +1 813-909-4700
• Address: 18280 N US Hwy 41, Lutz, FL 33549
• Website: dsmithinsurance.com
• Types: Establishment   Finance   Insurance agency  

Reviews of State Farm: Doug Smith

• 1

  Mary D

  Posted at Mar, 23 2019
  I’ve never had a good experience coming in here. The first time I came to switch which car was listed on the insurance & figure out why I had a balance and Jill “helped” us - she seemed annoyed that we even walked in the door & while she was assisting us she yelled for someone else to come take over. When no one answered her she was clearly frustrated and we ended up just leaving. While packing up the kids in the car & feeling like we were an inconvenience we saw her run out on her lunch break.
  
  The second time we came in we asked to speak to someone different. The lady that assisted us was very nice and helped us figure out why I had a balance & answered any questions we had - basically got the job done. When I asked her what I owed monthly and when I need to pay again she told us that we had a few months. GREAT, perfect, awesome. The next week I get something in the mail saying we owed 2 months of payments..? I called the lady and questioned it - she explained that because of hurricane Irma they gave everyone an extra month to get their payments in.... ALRIGHT. After telling her I can’t pay it right now she proceeded to tell me that she “understands it’s hard to be a mom, & that she is a single mom & has more to worry about”... ok what does that have to do with anything..?
  
  ANYWAYS, came in today to pay my crazy balance and Gayle assisted me. I told her that I had a voicemail saying what I owed after she quoted me a different amount. She didn’t seem to care and started to explain to me how to divide by 2 (I was paying my full total in 2 payments - one now one later) I know how to divide my question was why was I quoted something different...
  
  So basically no one there knows what Is going on ever and I’m SO annoyed. If I could switch company’s I would but I can’t right now. Very disappointed.

Photos of State Farm: Doug Smith

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